Refund policy

Thank you for shopping at BB DHAKA. We are committed to providing you with the best quality products. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the same condition as received.
  • Tags must still be attached, and items should be in the original packaging.
  • Return requests must be initiated within 03 days of receiving your order.
  • Final sale items, gift cards, and personalized/customized products are not eligible for return.

2. How to Initiate a Return

  1. Contact our support team at +880 170 3237648  with your order number and details of the item(s) you wish to return.
  2. We will provide you with a return shipping label and instructions.
  3. Pack the item securely and send it back using the provided label.

Please Note: The cost of return shipping may be deducted from your refund unless the return is due to a defect or an error on our part.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved:

  • Refunds will be processed to your original method of payment within 3-5 business days.
  • You will receive an email confirmation once your refund is completed.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective item).

4. Exchanges

We offer free exchanges if you need a different size or color. Contact us at +880 170 3237648, and we’ll assist you with the process. Please note:

  • Exchange requests must be made within 03 days of receiving your order.
  • Items must meet the same eligibility criteria as returns (unused, unwashed, tags attached).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +880 170 3237648 . Include your order number and a photo of the item, and we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Under Garments

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your MFS Account.
  • If you still have not received your refund, please contact us at +880 170 3237648

8. Contact Us

For any questions or concerns about your return or refund, please reach out to us at:

  • Phone: +880 1703237648
  • Address: 321 & 322, 3rd floor, Shah Smrity Market, Road 10/Block-D, Mirpur 1 (In front of Shah Ali Girls College)